Refund Policy

As an artist storefront hosted on Printful

At WhimsiPuff, your happiness is our highest priority! While we don’t directly process payments or ship products, we partner exclusively with Printful to ensure that all orders are printed, packed, and delivered with care.

Because all items are made-to-order, all refund requests, returns, and replacements are handled through Printful’s Customer Support.

Printful will cover the cost of a replacement or refund if the product is defective, damaged, or misprinted.

Eligible Refunds & Returns

Redbubble may offer refunds or replacements for the following situations:

Items damaged in transit
Incorrect item received
Print quality issues
Apparel sizing issues (in some cases)

Customers must report issues within 7 days of receiving the product (photos required).

Non-Refundable Situations

Refunds may not be provided for:

Buyer’s remorse
Ordering the wrong size (unless covered by Redbubble’s sizing policy)
Delays due to postal carriers or customs

Please review product details and sizing charts carefully before placing your order.

How to Request a Refund

If something’s not right with your order, please visit Redbubble’s Help Center and follow their process for submitting a support ticket. They’re fast, friendly, and here to help!

Questions About the Design?

If you have questions about the artwork, custom ideas, or would like to share feedback, feel free to message WhimsiPuff directly through our Redbubble profile. We’re here to bring a little extra joy to your day!